Support

Contact us

Email hello@askjoss.com. We reply within 3 business days.

Tip: put your order number in the subject

It is in your order confirmation email ("Order 1A2B3C4D"; Joss Timing run packs start with ZP-). Write from the email you ordered with, so we can find your order at once.

Faster: check it yourself

  • Order lookup: status, tracking, your reading link, and "email it to me again" for your confirmation, reading link, gift code or run-pack receipt.
  • Shipping & returns: production times, delivery, refunds.
  • FAQ: free tools, birth data, how we calculate.

Other addresses

We do not offer phone support. Please do not send card numbers by email: we never need them.