Orders
Shipping & returns
Production
Every object is 3D-printed to order in multi-color PLA. Production takes an estimated 5–10 business days. Lunar New Year orders: see the cut-off date announced on the shop before launch.
Where we ship
| Region | Estimated delivery after production | Shipping |
|---|---|---|
| United States | 7–14 business days | $8 (free on orders of $99+) |
| Canada, United Kingdom, Ireland | 7–16 business days | $15 (free on orders of $99+) |
| Australia, New Zealand | 7–16 business days | $15 (free on orders of $99+) |
| Singapore, Hong Kong | 5–10 business days | $15 (free on orders of $99+) |
Digital readings never have a shipping charge. Import duties and taxes may apply outside the US and are the buyer's responsibility unless shown as included at checkout.
Cancellations
You can cancel for a full refund until production starts, which is normally within 24 hours of ordering. Email hello@askjoss.com with your order email.
Refunds and replacements
- Damaged or faulty item: email a photo within 30 days of delivery and we will replace it or refund you.
- Wrong details from our side: free remake.
- Change of mind: personalized items cannot be returned once made, except where the law of your country says otherwise.
- Digital readings: full refund within 14 days if the reading cannot be opened or contains an error on our side.
Care
PLA softens around 55–60 °C. Keep objects away from open flames, hot cars and dishwashers.
Contact: hello@askjoss.com